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Common Challenges faced during UAT

Common challenges faced during UAT(User Acceptance Test)

Key points and some best practices to remember during UAT

Some challenges faced during UAT

  1. Environment is not ready and not like production environment

Many times UAT is conducted on QA environment due to lack of UAT or pre-production environment. Carrying out UAT on same environment used by functional test team will certainly end up overlooking real world use cases

  1. Proper release management needs to be maintained
  2. UAT Test planning needs to be prepared in advance and all stakeholders should agree

Many time it happens that UAT fails because of lack of proper planning. Sometimes clear acceptance test criteria are not mentioned. Improper test planning, in worst cases, leads to overlap between system testing and UAT. Due to less time for UAT and pressure to meet deadlines, software is deployed to UAT environment even though functional testing is not completed. UAT goals can’t be achieved in such situations.

  1. Handling new requirements as defect

Many time it is seen that, during UAT customer specifies new requirements which is not part of initial requirement gathering phase and customer wants that to be fixed and tested without any timeline changes

  1. Lack of proper communication between developer, SIT(System Integration Testing) tester and UAT tester
  2. UAT is conducted by SIT(System Integration Testing) tester which leads to lack of realistic scenarios testing

Key points and some best practices to remember during UAT

Many businesses who suffered big losses due to post-release issues know the importance of successful UAT. The cost of fixing defects after release is many times greater than fixing it before.

  1. Mainly end users of the software should be involved in UAT. The team can be comprised of beta testers or customer should select UAT members internally from every group of organization so that each and every user role can be tested
  2. Prepare Checklist before the UAT starts
  3. Conduct Pre-UAT session during System Testing phase itself and set expectations to users as there might be possibility that users are performing UAT first time
  4. Identify critical business scenarios and take agreement from users on those particular scenarios
  5. Test the system or application with real world scenarios and data
  6. Take feedback sessions before moving to production

Also Read UAT